Privacy Policy for Toubro Services

Toubro Services (“Toubro Services”, “Company”, “We”, “Our”, or “Us”) is committed to protecting and respecting your privacy. “User” or “You” refers to any individual or entity accessing the Toubro Services website or utilizing any services provided by the Company. This encompasses activities such as hosting, publishing, sharing, transacting, displaying, and interacting with content, as well as uploading information or views. It also includes any individuals or teams collaborating or participating in the use of the Toubro Services website or engaging with any of the services we offer.

We offer a comprehensive range of services and solutions available through our website. We specialize in commercial space management, providing a variety of offerings including administrative support, facility management, IT procurement, marketing, and interior design. Our goal is to address the diverse workspace needs of businesses across industries, ensuring that we deliver tailored solutions that enhance productivity and drive growth.

At Toubro Services, we prioritize your privacy and are dedicated to protecting the personal information of all visitors to our website (“Users” or “You”). This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website, engage with us, or use our commercial space management services, including administrative support, facility management, IT procurement, interior design, and more (“Services”).

This policy applies to all Users of the Toubro Services website. Please read it carefully along with our Terms and Conditions before using our website. Your access and use of the Toubro Services website signifies your acceptance of this Privacy Policy.

1. WHAT INFORMATION DOES TOUBRO SERVICES COLLECT?

1.1) Information You Provide

User Profile: Information such as your name, email address, mobile number, designation, department, employer’s name, and any opinions or comments you provide. This data helps us understand your requirements for our services, address your inquiries, and provide customer support.

Personal Information is defined as data that can be associated with a specific individual and used to identify that person. This data may be collected directly from you or automatically as you access or use our website. For clarity, Personal Information does not include anonymized or aggregated information that prevents identification of a specific individual. However, if such anonymized or aggregated information is linked with existing Personal Information, it will be treated as Personal Information under this Privacy Policy.

Furthermore, any information that is publicly available or provided to authorities, organizations, or the public without any action or fault on the part of Toubro Services will not be considered Personal Information or “Sensitive Personal Information.”

1.2) Information Created When You Use Our Services

Internet Connection and Device Information: Details about your internet connection, the equipment you use to access our website, and your usage patterns.
Location Information: Depending on the services you use and your device permissions, we may collect your precise or approximate live location information through data such as GPS, IP Address, Wi-Fi, Geofencing, Bluetooth, etc.
Transaction Information: Details related to your use of our services, including the type of services requested or provided, personal details, date and time of service, history, amounts charged (if applicable), number of visits, and live location information.
Usage Information: Information about how you interact with our services, including access dates and times, record history, features or pages viewed, app crashes, type of browser, and third-party sites or services used prior to interacting with us. We may collect this information through cookies, cache, pixel tags, and similar technologies.
Device Information: Information about the devices you use to access our services, including hardware models, IP address, operating systems and versions, preferred languages, unique device identifiers, advertising identifiers, and mobile network information.

2. HOW WE COLLECT AND USE INFORMATION?

2.1) Registration and Profile Information

When you create an account with us, we ask for certain personal information to set up your profile. This may include:

User Information: Your username, first name, last name, email address, mobile phone number, and a profile photo (if you choose to upload one). This information helps us identify you and communicate effectively.
Additional Details: If you wish to add a family member to your account (for example, if you are managing services for a family member), we collect their name, email address, and mobile number.
Billing Information: When you sign up for our services, we may also collect payment information, such as credit card details or bank account information. This is necessary for processing transactions related to the services you choose.

2.2) Information Collected Through Your Use of Our Services

As you use our services, we gather additional information to tailor your experience and improve our offerings:

Geolocation Data: We collect your location information through your device’s IP address, Wi-Fi connections, Bluetooth signals, and GPS coordinates. This data allows us to provide location-based features and services. For example, if you are using our facility management service, knowing your location helps us deliver relevant information or assistance. You can opt-out of location tracking by changing your device settings, but doing so may limit your ability to use certain features of our services.

2.3) Social Media Interaction

When you engage with us on social media platforms (like liking our page or commenting on our posts), we may receive certain information from those platforms, such as:

Profile Data: Information including your profile picture, user ID, age range, and other details that the social network allows us to access. This information helps us understand our audience better and engage with you more effectively. Please note that the data we receive depends on your privacy settings on those social networks.

2.4) Automatically Collected Information

We also gather information automatically through various technologies when you interact with our website or services. This includes:

Tracking Technologies: We use tools like cookies, web beacons, and log files to collect data about your interactions with our services.
Usage Data: This includes how you access our services, such as the pages you visit, how often you visit, and the actions you take on our platform. For example, we may track how many times you log in, what features you use, and how long you spend on the site.
Device Information: We collect details about the device you are using to access our services, including your IP address, browser type, operating system, device model, and unique device identifiers. This helps us optimize our website for different devices and understand the technical environment of our users.

2.5) Analytics and Usage Tracking

To improve our services and provide a better user experience, we utilize analytics data. This helps us measure traffic and usage trends for our services, allowing us to understand user demographics and preferences. We use this information to:

Remember your preferences and settings for future visits, so you don’t have to re-enter information.
Provide personalized content and targeted advertising tailored to your interests.
Track your location and movements within our services to enhance functionality.
Monitor the effectiveness of our services and marketing campaigns, helping us refine our strategies.
Diagnose technical issues and resolve problems reported by users, ensuring a smooth experience for everyone.

2.6) Cookie Management

Cookies are small data files that are stored on your device when you visit our website. They help us recognize your device and remember certain information about your visit. If you prefer not to accept cookies, most browsers allow you to:

Change settings to notify you when a cookie is being sent, so you can choose whether to accept it.
Disable existing cookies if you wish.
Set your browser to automatically reject cookies.

Please keep in mind that rejecting cookies may affect your experience on our website, as some features may not function correctly. Also, note that we currently do not respond to "Do Not Track" signals from browsers.

3. SHARING OF YOUR INFORMATION

We understand the importance of your privacy and are committed to safeguarding your personal information. However, there are certain circumstances under which we may share your information with third parties, as outlined below:

3.1) Sharing of Personal Information

We may share your personal information, which includes data such as your location, unique identifiers, and other relevant information, with third parties outside of Toubro Services and its subsidiaries under specific circumstances:

Marketing and Business Purposes: Your personal information may be shared with third-party partners for their marketing and business initiatives. This can include using your data to enhance their advertising strategies. It is important to note that these third parties will utilize your information according to their own privacy policies, which may differ from ours.
Publicly Posted Content: Any information or content you voluntarily share on our website or social media platforms (such as Facebook, Twitter, and others) will become publicly accessible. This means that your reviews and comments may be showcased on our website, mobile app, or linked to third-party websites, and will be available for public viewing.

3.2) Instances of Information Sharing

In addition to the circumstances mentioned above, we may share your information for various business purposes:

Third-Party Service Providers: We may disclose your personal information to third-party vendors, partners, and consultants who assist us in delivering our services. This includes those providing accounting, marketing, technical support, and analytic services on our behalf.
Business Transactions: In the event of a merger, acquisition, divestiture, or any sale of company assets, your personal information (including customer names, email addresses, and other relevant data) may be one of the assets transferred in these transactions. We may also share your information during corporate restructurings or similar processes.
Legal Compliance and Safety: We may disclose personal information to third parties, including law enforcement and government agencies, when required by law or in response to a subpoena. This includes instances where we believe it is necessary to:

Conform to legal requirements or investigate suspected illegal activities.
Enforce our Terms of Use and protect our rights and property, as well as the safety of our users and the public.

3.3) De-Identified, Aggregated, or Anonymized Information

We may also share your information in a de-identified, aggregated, or anonymized format that does not allow for individual identification. This means that while the data may be shared with third parties, it cannot be reasonably used to identify you or your device. Third parties may utilize this anonymized information for various purposes, including research and analysis, without compromising your privacy.

4. HOW WE PROTECT YOUR INFORMATION?

We prioritize the security of your personal information and are committed to employing commercially reasonable physical, administrative, and technological safeguards to protect the integrity and security of all data we collect and share with our service providers.

4.1) Security Measures

We implement a variety of security measures designed to protect your information from unauthorized access, use, or disclosure. These measures include:

Physical Safeguards: Access to our facilities and systems is restricted to authorized personnel only, ensuring that your information is protected from physical threats.
Administrative Safeguards: We maintain strict internal policies and training programs to ensure that our employees understand the importance of protecting your personal information and adhere to security protocols.
Technological Safeguards: We utilize advanced encryption and security technologies to safeguard your data during transmission and storage. This includes firewalls, secure servers, and other measures to protect against cyber threats.

4.2) Limitations of Security

While we strive to implement robust security practices, no security system is completely impenetrable. Therefore, we cannot guarantee the absolute security of our systems. In the unlikely event that any information under our control is compromised due to a security breach, we will take reasonable steps to investigate the situation. Where appropriate, we will notify individuals whose information may have been affected and take additional actions in compliance with applicable laws and regulations.

4.3) User Awareness

To further enhance your security, we encourage you to remain vigilant. We will never send unsolicited emails or contact you by phone to request sensitive information such as your account ID, password, credit or debit card information, or national identification numbers. If you receive any such communication, please disregard it and report it to us immediately.

5. SHARING AND DISCLOSURE OF INFORMATION

We may collect, use, and disclose personal information under the following circumstances:

1. Legal and Security Compliance:

We may share your personal information with legal authorities or law enforcement agencies as required by law or in connection with any legal process, investigation, or compliance requirements. This includes responding to subpoenas, court orders, or other legal requests.

2. Anonymized Data:

Personal identifiers may be removed from the data we collect, allowing us to use the remaining information for purposes such as statistical analysis, historical research, or scientific studies. Anonymized data cannot be linked back to you.

3. Voluntary Communication:

If you voluntarily contact us via email or any other communication channels, we may use your information solely to respond to your inquiries. We do not use personal contact information for marketing unless explicitly permitted by you.

4. Consent for Use:

By submitting personal information to Toubro Services, you consent to its processing in line with this Privacy Policy. We ensure the protection of your personal information, including data previously collected, in accordance with applicable laws.

6. COOKIES

Toubro Services uses cookies to enhance your browsing experience by storing small amounts of information on your device. These cookies help streamline your visits to our website by remembering your preferences and settings, allowing for smoother navigation and personalized features.

Automatically recognize returning visitors and avoid repeated logins
Provide a more tailored experience by remembering your preferences and previously entered information
Facilitate faster and easier form submissions
Optimize our website’s performance and improve its usability

You have the option to manage or delete cookies through your browser settings. Please be aware that disabling cookies may impact your ability to access certain features or fully enjoy the personalized experience on our website.

7. SECURITY

We have implemented advanced technological safeguards and security policies to protect your personal information from unauthorized access, breaches, and misuse. These measures are periodically reviewed to ensure their effectiveness. However, while we strive to secure our systems, no security system is completely impenetrable, and we cannot guarantee absolute security.

8. NO UNLAWFUL USE

By using Toubro Services’ website or any associated services, you agree to refrain from any unlawful activities or misuse of the platform. You must not:

Use the services in ways that could damage, disable, or overburden Toubro Services’ servers or networks
Interfere with the functionality or enjoyment of the services by other users
Attempt unauthorized access to services, systems, or data through hacking, password mining, or other methods
Seek to obtain any materials or information not intentionally provided through the services

Any attempt to violate these terms may result in restriction of access to the services and legal action.

9. THIRD PARTIES

For your convenience, our website may contain hyperlinks that direct you to other platforms. However, Toubro Services is not responsible for the privacy policies or practices of these third-party platforms, even if you access them through links provided on our site. We make no guarantees regarding data collection or use on any external platforms not owned by Toubro Services. We recommend reviewing the privacy policies of any website you visit or link from and contacting the owners of such platforms if you have any questions or concerns.

10. RETENTION AND DELETION

Toubro Services requires certain user profile information to provide its services, and we retain this information for the duration of your service use. We also keep transaction, location, device, and usage data for a reasonable period to comply with regulatory, tax, insurance, and operational requirements in the regions where we operate. Once this information is no longer needed for these purposes, we take steps to prevent unauthorized access or use of it, except where required for safety, security, or fraud prevention.

You may request the deletion of your account at any time. Upon receiving such a request, Toubro Services will delete any non-essential information that we are not legally required to retain. In some instances, we may not be able to delete your account if, for example, there is an unresolved claim, dispute, or outstanding balance. Once the issue is resolved, we will proceed with the deletion process as outlined above. Additionally, certain information may be retained if necessary for legitimate business purposes, such as fraud prevention or improving the safety and security of our users.

11. YOUR CHOICES ABOUT YOUR INFORMATION

At Toubro Services, we provide options that allow you to control your personal information. Below is an explanation of your choices regarding how we collect, store, and share your data, as well as the tools available to manage these preferences.

11.1) Declining to Provide Information

You can choose not to share your personal information when using our services. However, if you decline, we may not be able to offer some features or services that require this data. For instance, if you don’t share your location or contact details, certain functionalities, like personalized recommendations or assistance, might not be available to you.

11.2) Deleting Your Account and Personal Information

If you decide to stop using our services, you can request to delete your account. We will keep your personal information only as long as your account remains active or as long as it’s necessary to provide our services. If you want to cancel your account and delete your personal data, just contact us through the email provided on our website. After that, we’ll erase any information not required by law or for legitimate business purposes, like fraud prevention or legal compliance. However, please note that in cases of unresolved claims or issues, your account might not be immediately deleted.

11.3) Managing Third-Party Tracking and Advertising

Toubro Services works with third-party companies like ad networks and social media platforms that help us deliver personalized advertisements. These third-party partners may gather information about your use of our services, including location, device information, and browsing habits, to show ads that are relevant to your interests.

These companies collect data such as your browsing history, device ID, geolocation, and even email addresses (in hashed form) to recognize you across different platforms and devices. This helps ensure the ads you see are tailored to your preferences and behavior. We also use this data for advertising performance tracking, analyzing user behavior, and improving the overall experience.

11.4) Opting Out of Tracking and Ads

For Mobile Advertising:

If you’re using an iPhone, you can limit personalized ads by enabling “Limit Ad Tracking” in your settings.
If you’re on Android, select “Opt-Out of Interest-Based Ads.”
You can also opt out of interest-based ads from mobile networks by downloading the AppChoices app, available here.

For Google Ads and Analytics: We use Google Analytics and may show ads through tools like Google’s Display Network. This means you might see ads based on your previous interactions with our services. If you don’t want to see these ads, you can manage your preferences using the Google Ads Preferences Manager. You can also explore NAI’s resources for more control over third-party ads.

11.5) Controlling Your Location Data

We collect location information to offer relevant services, such as location-based suggestions, emergency assistance, and personalized ads. If you’re not comfortable with sharing your location, you can turn off location tracking in your device settings.

12. LINKS TO OTHER WEBSITES AND TOUBRO SERVICES PLATFORM

Your experience on the Toubro Services platform may involve links to third-party websites, each with its own privacy practices.

No Responsibility for Third-Party Practices: Toubro Services does not take responsibility for the privacy practices, content, or policies of any third-party websites that may be linked to or from our platform. This means that once you click a link and leave our site, our Privacy Policy is no longer applicable to you.
Subject to Third-Party Terms: When you visit or interact with third-party websites linked from our platform, you are bound by their own terms of service and privacy policies. It is essential to review these policies to understand how your personal information may be collected and used.
Types of Linked Sites: Our platform may include links to various third-party websites, including those of our business partners, advertisers, or affiliates. Each of these websites operates independently and has its own privacy policies. Toubro Services is not responsible for how these sites handle your data.
User Responsibility: Before submitting any personal information or engaging with third-party sites, users are encouraged to check the individual privacy policies of those websites to ensure they are comfortable with how their information will be managed.

13. CHANGES TO OUR PRIVACY POLICY

Toubro Services may, at its sole discretion, modify or update this Privacy Policy periodically. We encourage you to review this page regularly to stay informed about any changes. When updates are made, the 'last modified' date at the top of this page will reflect the most recent revisions to the policy.

14. USERS’ RIGHTS IN RESPECT OF THEIR PERSONAL INFORMATION

In accordance with applicable privacy laws, you have several important rights concerning the personal information that we hold about you. Understanding these rights can help you better manage your information and ensure it is used according to your preferences.

A) Right of Access

You have the right to know if we are processing your personal information. This means you can request:

Confirmation of Processing: You can ask whether we are processing your data and, if so, where it is being processed.
Categories of Information: You can inquire about the types of personal information we are processing and the purposes for which we are using this information. We will also explain how long we plan to keep your information.
Recipients: You can ask who we share your personal information with, ensuring you know the parties involved.
Copy of Information: You can request a copy of the personal information we hold about you.

B) Right of Portability

In certain situations, you have the right to obtain a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service or organization if you wish.

C) Right to Rectification

If you find that your personal information is inaccurate or incomplete, you have the right to request corrections. This ensures that we maintain accurate records.

D) Right to Erasure

You have the right, under certain conditions, to ask us to delete your personal information. This may apply if you believe that the processing of your information is no longer necessary or justified.

E) Right to Restriction

In some circumstances, you can request that we limit how we process your personal information. For instance, if you dispute the accuracy of your data, you can ask us to restrict its use while we verify its accuracy.

F) Right to Object

You have the right to object to our processing of your personal information if it is based on our legitimate interests, particularly if you have grounds relating to your specific situation. We will assess your objection and inform you whether we have compelling reasons to continue processing your data.

If you wish to exercise any of these rights or have any questions about them, please reach out to us using the contact details provided at the end of this Privacy Policy. We are here to assist you in understanding and exercising your rights effectively.

NOTICE TO YOU

If we need to provide you with information about something—whether for legal, marketing, or other business-related purposes—we will choose what we believe is the best way to contact you. Typically, this will be done through email or by placing a notice on our website. Sending notices to you does not prevent you from opting out of certain types of contact as described in this privacy policy.

HOW TO CONTACT US

If you have any questions about this Privacy Policy or our website, please reach out to us at connect@toubros.com with the subject line: Your Name, Privacy Terms.